ReturnsĪs a customer you have a legal right to reject product(s) in certain circumstances: damage, un-notified complete order, or simply because it does not match your expectations… if so, you shall notify us (contact us at within 90 days after reception of the goods and specify the intention and reason of this return.
Taxes and duties are generally billed to the recipient by the courier with payment due prior to delivery. International orders: We ship Delivery At Place (DAP) where the seller agrees to pay all costs and suffer any potential losses of moving goods sold to a specific location, and the buyer is responsible for paying import duties and any applicable taxes, including clearance and local taxes, once the shipment has arrived at the specified destination. In order to get a quote for this type of delivery, please contact our customer service: once your order has been placed, and we will notify you with a custom quote before we process the order. Should you wish to be delivered to your flat or into you house, this is possible on request with extra delivery charges. Our service doesn’t include the removal of packaging (including the pallet itself), assembly or setup of your item(s). In order to ensure optimal conditions of transport, your items may arrive shrink-wrapped on a pallet. If you have chosen to be contacted prior to delivery, the courier company will call you within 3 to 5 days to arrange for a delivery date and time.Īll deliveries of big/bulky items are automatically kerbside deliveries. If such is the case on an order you placed, we will notify you with a custom quote before we process the order. On some items which are extraordinarily large or heavy, we may need to adjust the pricing for shipping. Items ship in 3 to 6 business days.īig / heavy products: Delivery is custom (from Monday to Friday). Small / light parcels: Delivery by DPD, CORREOS, FEDEX, UPS or DHL. In order for you to receive your goods in the best conditions and time delays, we work with different delivery companies: We ship from one of our two warehouses depending on item availability: Madrid, Spain, EU or Los Angeles, California, USA. Shipping costs are estimated according to product weight/dimensions & calculated at check-out when the final shipping address is added.
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